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Post by Village Idiot on Sept 3, 2015 22:38:35 GMT -5
Exactly. I'll stop by tomorrow afternoon to see what the deal is.
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Post by Village Idiot on Sept 4, 2015 20:14:28 GMT -5
So I stopped by the Cobblestone to ask why people can reserve rooms on-line but can't by phone. I give them a break because (and it wasn't Dave) that they've got a new computer program. I asked them to run a few last names by who said they had made reservations, and none came out as being reserved. According to Marty and Kim (the former who says I should have asked the latter in the first place) it might not be a bad idea to call the Cobblestone in Vinton at (319) 472-2220, and give them your on-line confirmation number to be sure you've got a room.
This is not a tragedy, this is just a mess of red tape and hoops due to a new computer system. They are not seeing the on-line reservations locally, although they are most likely appearing somewhere in their headquarters in Wisconsin.
There are plenty of rooms available all weekend, but please do call and confirm your reservation. Someone please get back to me to be sure that this is working. Thanks,
Village Idiot
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Post by Russell Letson on Sept 5, 2015 12:08:09 GMT -5
Just (12:05 pm) got off the phone with a quite pleasant and helpful young guy at the Cobblestone, who could not find my reservation in their local info. He agreed that there's a coordination problem with the central on-line booking system, so I re-reserved. I recommend that everyone who reserved on-line call and re-confirm/re-reserve.
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Post by Village Idiot on Sept 5, 2015 12:09:43 GMT -5
Thank you, Russel.
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Post by billhammond on Sept 5, 2015 13:13:20 GMT -5
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Post by dradtke on Sept 5, 2015 15:15:24 GMT -5
<Rustle>
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Dub
Administrator
I'm gettin' so the past is the only thing I can remember.
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Member is Online
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Post by Dub on Sept 5, 2015 16:33:57 GMT -5
I just spoke with a woman at the Cobblestone who's been there for three years and seemed bright enough to do her job. Fortunately, Dave was not there.
They could find no record of my online reservation. Even when I gave them my confirmation number they could not find it in their system. But she was able to book a second reservation for me and if the original one turns up, they will delete it. My online rate (using Fiddlerina's mil discount) was a lower amount than she was able to quote but she assured me that they would honor the online rate. I emailed them a PDF document of my online confirmation.
I think, if you booked online, you'd be well advised to re-confirm via telephone.
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Post by sekhmet on Sept 5, 2015 17:18:43 GMT -5
ditto what Dub said. I happened to call just after Resa talked with Mark and she told me that the man with whom she had just spoken had a reservation number was not on the system and that he had a different rate from the one she could offer and I guessed it was Mark and it was.
So, same thing here - we had a confirmation number and Resa couldn't find it on the system.
Resa will be there until 11pm tonight and tomorrow during the day. She would like you all who have booked online to phone and confirm their reservation. She is really anxious that everyone get the deal that they were promised and is pretty upset that the main system is not updating her system properly.
So we're in (again) and Mark and Joy are in (again) and all the rest of you who called to confirm are in, but if you haven't called, as far as the Vinton Cobblestone is concerned, you don't have a reservation. Probably.
Kay boys and girls?
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Post by Rob Hanesworth on Sept 5, 2015 17:59:05 GMT -5
As soon as the dates were set, I called the Cobblestone direct and made reservations. In light of all these problems, I just called Resa to confirm. I am good.
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Dub
Administrator
I'm gettin' so the past is the only thing I can remember.
Posts: 19,870
Member is Online
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Post by Dub on Sept 5, 2015 18:26:05 GMT -5
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Post by lar on Sept 6, 2015 19:54:48 GMT -5
We didn't want to say anything because we know how modest you are.
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Post by lar on Sept 6, 2015 20:01:38 GMT -5
I made my reservation on-line last Tuesday. I just phoned the Cobblestone to confirm and they do have my reservation. No muss no fuss.
And I was just starting to think that clean living didn't pay any dividends.
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